Last Updated: June 11, 2025
Effective Date: January 1, 2018

1. Introduction

Tours With Umair (“we,” “us,” or “our”) operates https://tourswithumair.com. We are committed to protecting your privacy and handling your personal data transparently and securely. This policy outlines how we collect, use, and safeguard your information when you use our services. By accessing our website or booking tours, you consent to these practices.

2. Information We Collect

We collect data essential for delivering seamless travel experiences:

Personal Identification

  • Name, email, phone number
  • Passport/CNIC details (for permit processing)
  • Billing address and payment information

Tour-Specific Data

  • Dietary preferences/medical conditions (for safety)
  • Emergency contact details
  • Photographs/videos (from group activities)

Automated Collection

  • IP address, browser type, device information
  • Cookies (see Section 7)
  • Booking history via WooCommerce

3. How We Use Your Information

Your data enables us to:

  • Process bookings and issue permits
  • Customize tours (e.g., dietary needs)
  • Send booking confirmations and tour updates
  • Improve website functionality
  • Share trip photos/videos (with consent)
  • Comply with legal obligations (e.g., tax records)

4. Data Sharing & Disclosure

We share information only when necessary with:

  • Government Authorities: For tourism permits (e.g., NOC for border areas).
  • Service Partners: Hotels, transport providers, and guides (limited to required details).
  • Payment Processors: WooCommerce, Stripe, or Bank Al Habib (PCI-DSS compliant).
  • Legal Requirements: If mandated by Pakistani law.

We never sell your data to third parties.

5. Data Security

We implement robust measures to protect your information:

  • Encryption: SSL/TLS for all data transfers.
  • Access Controls: Staff training and restricted data access.
  • Storage: Secure cloud servers with regular audits.
  • Retention: Data is deleted after 3 years of inactivity.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request tour photo/video removal.
  • Object to data processing (where applicable).

To exercise these rights, contact us at info@tourswithumair.com

7. Cookies & Tracking

We use cookies to:

  • Remember your login sessions.
  • Analyze website traffic (Google Analytics).
  • Personalize content (e.g., recommended tours).

You can disable cookies via browser settings, but this may limit website functionality.

8. Third-Party Links

Our website may link to:

  • Payment gateways (Stripe, JazzCash).
  • Social media (Instagram, Facebook).
  • Tourism partners (PTDC, AJK Tourism).

Note: We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect data from children under 13. Minors (13-18) must provide consent via a parent/guardian.

10. Policy Updates

We may update this policy to reflect legal changes or improved practices. Significant updates will be:

  • Posted on this page with a revised “Last Updated” date.
  • Announced via email to active users.

11. Contact Us

For privacy-related inquiries or complaints:

  • Email: info@tourswithumair.com
  • Phone: +92 348 5022484 (9 AM–5 PM PKT, Mon–Fri)
  • Address:
    Mian Hussain Ali Plaza, Opposite DHQ Hospital,
    Mirpur, Azad Jammu & Kashmir 10250

This policy complies with Pakistan’s Personal Data Protection Bill (2023) and global standards (GDPR principles).